TERMS
DEFINITIONS
Maintaining
the account
The Program Manager or Cobrand operates the account for use by the customer.
Subscribing or renewing internet, mobile and telephone payment services
The Program Manager or Cobrand provides the customer with access for payment services using the internet, mobile or telephone.
Requesting
statements
The customer requests bank statements, in paper or on other Durable
Medium, over and above those which the Program Manager or Cobrand is
required to send by law.
Cash withdrawal or
deposit
The customer requests to deposit or withdraw cash in or from an account.
Standing order
The Program Manager or Cobrand makes regular transfers, on the
instruction of the customer, of a fixed amount of money from the customer’s
account to another account.
Providing and renewing
a debit card
The Program Manager or Cobrand provides a payment card linked to the
customer’s account, enabling the latter to withdraw and pay, locally, abroad,
and even online. The amount of each transaction made using the card is
taken directly and in full, from the customer’s
account.
Providing and
renewing a credit card
The Program Manager or Cobrand provides a payment card linked to the
customer’s payment account. The total amount of the transactions made
using the card during an agreed period is taken either in full or in part from
the customer’s payment account on an agreed date. A Credit Agreement
between the Program Manager or Cobrand and the customer determines
whether interest will be charged to the customer for the borrowing.
Making payments using
an international
debit or credit card
The Program Manager or Cobrand enables the customer to make payments
using an international debit or credit card.
Making payments
using a local debit or
credit card
The Program Manager or Cobrand only enables the customer to make local
payments using a local debit or credit card.
Replacing a card
The customer requests a replacement of a card that was lost, stolen
or damaged.
Sending money in Euro
to other accounts in
the Single Euro
Payments Area
The Program Manager or Cobrand transfers money, in Euros, on the
instruction of the customer, from the customer’s account to another
account in a SEPA country
Sending money in other
currencies to
any other account
The Program Manager or Cobrand transfers money, in non- euro
currencies, on the instruction of the customer, from the customer’s
account to another account.
Receiving money – Euro
The customer receives money in Euros from Euro account
Receiving money –
other currencies
The customer receives money in non-Euro currencies from non-Euro
account
Arranged overdraft
The Program Manager or Cobrand and the customer agree in advance that
the customer may borrow money when there is no money left in the
account. The agreement determines a maximum amount that can be
borrowed, and whether fees and interest will be charged to the customer.
Direct Debit
The customer permits someone else (recipient) to instruct the Program
Manager or Cobrand to transfer money from the customer’s account to that
recipient. The Program Manager or Cobrand then transfers money to the
recipient on a date or dates agreed by the customer and the recipient. The
amount may vary.
